Privacy Policy
A guide to how we use and protect our customer information
Your privacy is protected at Frontier Bank.
Protecting your privacy is important to Frontier Bank and our employees. It is important that you understand what information we collect and how we use it.
What Information We Collect
We collect information from the following sources:
- Information we receive from you on applications or other loan and account forms
- Information about your transactions with us or others, and
- Information we receive from third parties such as credit bureaus.
This information is considered 'Non-public personal information' and includes information regarding your account balance, payment history, and overdraft history.
What Information We Disclose
We do not disclose any non-public personal information about our customers, including former customers, to anyone, except as permitted by law.
As permitted by law, we may disclose all of the information we collect, as described in the above bullet points, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
Customer Information Security Procedures
In addition to keeping your information private, we also take steps to safeguard customer information. This is done by restricting access to your personal account information to those employees who need to know that information to provide products or services to you. Frontier Bank maintains physical, electronic, and procedural safeguards that comply with federal standards to guard your information.
Website Privacy Information
In addition to the information that we use, collect and retain during our normal business transactions, we also have a policy on the type of information gathered at our website.
If you visit our site to read or download information from our web pages, then we do collect and store information about the name of the domain from which you access the Internet (AOL or Compuserve.com), the date as well as the time you accessed our site, and the Internet address of the website from which you linked to us. We collect this information for internal review purposes only. This information enables us to tell which areas of the site are of the most interest to our users, and when peak usage occurs.
When you visit our website, a 'cookie' is attached to the computer accessing the system. 'Cookies' are bits of electronic information that a website can transfer to visitor's hard drive to help tailor and keep records of the visit to the site. Cookies allow website operators to better customize visits to the site to the individuals preferences. The use of cookies is standard on the Internet and many websites use them. Although most web browsers automatically accept cookies, you can usually change your browser to prevent or notify you whenever you are sent a cookie. Frontier Bank uses cookies to validate online banking usage. These expire upon logout or after 15 minutes of inactivity.
E-mail contact through our website does not require you to disclose any personally identifying information. But in order to process certain types of e-mail requests, you may be asked for specific information about yourself in order to process the request or facilitate a decision. In addition, if you choose to contact us via e-mail, please keep in mind that your e-mail address and any other information your e-mail header shows about you, such as your organization or name, will be revealed to us in the e-mail. We pledge that when you communicate with us via e-mail, we will use your e-mail information only for the specific purpose of responding to your questions or comments. Your e-mail address will not be sold, and will not be shared with anyone who is not affiliated with Frontier Bank, unless we are compelled to do so by law.
Questions and Answers
Some frequently asked questions and responses are listed below:
Q: Does Frontier Bank sell or trade my information to telemarketers?
A: No. Frontier Bank will not sell or trade information to telemarketers.
Q: Are there any outside companies you do share information with?
A: Yes. We use outside vendors to print coupon books and checks, process your account transactions and to help us offer products and services to fit your financial needs. Any company we work with and the information shared is subject to a strict confidentiality agreement. We do not share account numbers or information with any outside company for purposes of marketing products or services to you.
Q: What general steps can I take to protect my personal information?
A: Do not give out your account number(s) or Social Security number over the telephone. Tear up receipts, old bank statements and unused credit card offers before throwing away. Protect your PINS and don't carry this information with you. Don't put outgoing mail in or on your mailbox. Drop it in a secure, official Postal Service Collection box. Thieves may use your mail to steal your identity. Order copies of your credit report once a year to check for accuracy. Report any suspected fraud to your financial institution.
Pre-Approval Solicitations
Even though Frontier Bank protects your information, you may still receive solicitation in the mail (i.e., offers of credit cards from other banks). To have your name taken off pre-approval credit solicitations, you can write to the following credit reporting bureaus, or call 1-888-5OPTOUT (1-888-567-8688). If you choose to write the bureaus, be sure to include your full name, complete address and previous address (if current address is less than 2 years), social security number, and daytime telephone number. Be sure to sign this request.
Experian
901 West Bond
Lincoln, NE 68521
Attn: Consumer Services Department
Equifax Inc.
Options
PO Box 740123
Atlanta, GA 30374-0123
Trans Union
Name Removal Option
PO Box 505
Woodlyn, PA 19094
If you have any other questions, please contact your local Frontier Bank branch.