How is Technology Changing the Customer Experience in Banking?



In today's fast-paced world, technology is at the heart of our lives, from the phones in our pockets to our laptops. Technology has also changed the banking sector, unsurprisingly. It has provided customers with more convenience and security than ever before.
At Frontier Bank, we know it's important to stay up-to-date with the latest technology to ensure that our customers have the best banking experience.
In this blog post, we will dive into the world of banking technology and its influence on the way we handle our finances. You will discover:

  1. The role of online and mobile banking in simplifying account management.
  2. Enhanced security measures, including the Brella app, for protecting your finances.
  3. The convenience of Video Tellers and their extended hours of operation.
  4. Streamlined lending processes with online applications and eSignatures.
  5. How technology at Frontier Bank can elevate your banking experience.

Banking Technology: Providing Convenience and Control

With the growth of online and mobile banking, customers have gained unprecedented control over their accounts. At Frontier Bank, we've harnessed this technology to provide our customers with a seamless and user-friendly experience.

Online and Mobile Banking

Imagine being able to compare different account options. Then selecting the one that suits your needs and applying for it online, all from the comfort of your home. With Frontier Bank's online and mobile banking services, you can do just that. No more making special trips to the bank or waiting in long lines. Our digital platforms let you manage your accounts, transfer funds, and deposit checks, all with a few taps on your device.

Plus, our mobile deposit feature lets you deposit checks anytime, anywhere, using our mobile app.

Enhanced Security with Brella

Ensuring the safety of your funds is a top priority for us. That's why we recommend the Brella app to provide an extra layer of security for Frontier Bank debit cardholders. Brella offers a range of security features, including real-time transaction notifications. You'll receive alerts for various types of card transactions, such as high-value purchases, online transactions, or overseas spending.

Additionally, you have the option to temporarily block your card if you lose it or it gets stolen. Then you can easily set travel notices right from your smartphone. Learn more about the Brella app on our website to keep your finances secure.

Video Tellers: The Perfect Blend of Convenience and Personal Service

Our commitment to convenience extends beyond digital platforms. Frontier Bank has introduced Video Tellers. They combine the efficiency of an ATM with the personal touch of interacting with our experienced bank representatives. Located in our drive-throughs and branches, Video Tellers offer extended service hours. You can access them from the convenience of your vehicle or our branch entrances. During work hours and Saturdays, a teller will appear on the screen to help with different transactions.

Streamlined Lending Processes

When applying for loans, technology has simplified the process for our customers. If you're looking for a mortgage, home equity loan, or other types of financing, you can apply directly from our website. We also offer a mobile app that allows you to stay updated on your application status and upload documents.
For commercial and agricultural loans, our website offers a direct line to our lenders. Embrace the digital age of lending by contacting a Frontier Bank Customer Service Representative for more details.

Elevate Your Banking Experience with Frontier Bank

In conclusion, banking technology has changed the way we manage our finances, providing greater convenience, security, and control. At Frontier Bank, we're committed to leveraging the latest technology to enhance your banking experience. We offer services from online and mobile banking to Video Tellers, and streamlined lending processes. Having a wide range of tech-driven solutions to meet your financial needs.

Don't miss out on the advantages of modern banking technology. Join us at Frontier Bank and experience the future of banking today. To learn more about how technology can empower your financial journey, please reach out to our dedicated Customer Service Representatives.
Your financial well-being is our top priority, and we're here to help you make the most of banking technology.


 Abigail Mulder

Written by Abigail Landgaard

Universal Banker & Mortgage Loan Processor

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